Strathgartney Highlands Golf Course & Driving Range – Online Purchase Refund and Return Policy

Thank you for your purchase from Strathgartney Highlands Golf Course and Driving Range through our website, strathgartneygolf.ca. Please carefully review our refund and return policy below.

General Policy:

All sales made through strathgartneygolf.ca are considered final. We do not offer automatic refunds or returns for online purchases.

Case-by-Case Review:

However, we understand that exceptional circumstances may arise. We will review refund and return requests on a case-by-case basis. If you believe you have a valid reason for a refund or return, you must contact us via email at info@strathgartneygolf.ca.

Claim Submission Requirements:

To initiate a claim, please include the following information in your email:

  • Order Number: Provide the order number associated with your purchase.
  • Date of Purchase: Specify the date the purchase was made.
  • Description of Item(s): Clearly describe the item(s) you purchased.
  • Reason for Refund/Return: Provide a detailed explanation of why you request a refund or return.
  • Supporting Documentation: If applicable, include any supporting documentation (e.g., photos, receipts, or other relevant information).

Review Process:

Our team will review your claim and determine if a refund or return is warranted. We will email you with our decision. Please allow up to 30 business days for us to process your request.

Conditions for Potential Refunds/Returns (at Strathgartney Highlands’ Discretion):

  • Incorrect Item(s): If you received an item(s) different from what you ordered.
  • Damaged Item(s): If the item(s) arrived damaged (with appropriate photo or video evidence).
  • Exceptional Circumstances: Other circumstances deemed valid by Strathgartney Highlands Golf Course and Driving Range management.

Important Notes:

  • Refunds, if approved, will be issued to the original payment method used for the purchase.
  • Strathgartney Highlands Golf Course and Driving Range reserves the right to refuse any refund or return request.
  • This policy applies only to purchases made through strathgartneygolf.ca. Purchases made in person at the golf course are subject to different policies.